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Security

Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:

• Is shopping with Genesis safe? - Email communication between us is encrypted. This ensures that even if someone were able to monitor the traffic between you and our secure server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the Genesis site as safe as possible.
• How do we protect the Buyers Data? - The software sits behind a firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to Genesis, they are stored on the secure server in an encrypted format.
• Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with the Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The bank system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process.
• What is the Card Security Number? This is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud.
• Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your purchase, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. However, no actual payment is taken until your goods are dispatched.
• Do I have any Legal Protection? - You are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)